CUSTOMER SERVICE SUPERVISION – LEVEL 3

This programme is designed to train individuals in offering quality customer service. The requisite guidelines and best practices for providing excellent customer service are identified for efficient use. Guidelines and best practices are taught that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base. Units such as Contribute to Effective Workplace Relationships, Provide Service to Customers with Special Needs, Manage Business Customer Relationship, Provide Mentoring and Coaching within the Workplace will be covered throughout the programme. The minimum entry requirement is successfully completing the Customer Service Level 2 units.

Administrative Assistant and Administrative Assistance Level 3

These qualifications apply to a range of administrative roles in varied contexts and is geared to individuals who are required to use some discretion and judgement and may provide advice and support to a team on administrative matters.

This specific version of the course is designed to provided Assessment Only certification in the Qualification.

Business Management (Supervision)

This qualification applies to a range of administrative roles in varied contexts and is geared to individuals who are required to use some discretion and judgement and may provide technical advice and support to a team.

This specific course is designed to provided Assessment Only certification in the Qualification.


Supervisory Management Level 3

This qualification applies to a range of administrative roles in varied contexts and is geared to individuals who are required to use some discretion and judgement and may provide technical advice and support to a team.

This specific course is designed to provided Assessment Only certification in the Qualification.

Accounting Level 3 20/21